HOMEOWNERS ASSOCIATION
HOA MANAGEMENT
Make your HOA great!!
ABOUT AMERICAL
HOA Financial Processing
All financial processing is accurately completed by utilizing payment processing by an HOA-oriented local bank and specifically-written HOA accounting software that is updated regularly. Americal makes the process easy for owners and the homeowners association. Owners have the choice of paying by an auto-debit system, paying online at a third-party website which accepts credit and debit cards or mailing their payment directly to the bank’s lockbox. All payments received by the bank’s lockbox are deposited daily into the HOA’s bank account. Each day, the bank sends Americal a completed tally of your HOA’s activities which automatically updates each owner’s account in the accounting software. Complete and accurate monthly financial statements are provided each month to the Board of Directors.
HOA Collection Procedures
In a perfect world, collection procedures and policies would not be needed. However, there may be times when any owner can experience difficult financial issues. Americal has extensive experience and expertise to guide your HOA on the best, legal practices when your homeowners association has not received all of the monies that are assessed. Americal will provide your HOA, at no cost, a Delinquency and Collection Policy for your Board to adopt. This Policy is based on your specific HOA governing documents and the current California Civil Code as well as the Federal Fair Debt Collection Practices Act. The Board adopted Policy is the road map to be used when HOA assessments remain unpaid. The process is meant to be fair and equitable for the owner as well as the homeowners association.
HOA Homeowner Relationships
Americal listens to all homeowners and their concerns, whatever the issue is. Americal treats all homeowners with dignity and respect and will attempt to solve any issues raised by an owner using board-established authorizations and common sense. When a simple solution is not available, all homeowner concerns are provided to the Board of Directions for guidance and an appropriate decision. As most HOA Boards only meet once a month, Americal will make every effort to solve a homeowner’s issue based on the available options and previous precedent set by the homeowners association. In some cases, homeowners may be invited to an executive session Board meeting to personally discuss their issue with the Board.
AMERICAL FEATURES
AMERICAL BENEFITS
Americal’s principal has more than 20 years of experience at the top level of an HOA Management Company. There he guided and supervised HOA Property Managers and provided knowledge and expertise to Boards of Directors on every imaginable issue. His expertise includes solving homeowner dispute issues, working with HOA legal counsel to minimize costs for the HOA, interfacing with City and County staff and elected personnel to resolve all governmental requirements, ensuring that all required documents are filed in compliance with state and local laws, providing options and choices when an HOA vendor is not living up to the HOA’s expectations, long term planning in conjunction with Board Members and financial experts to meet an HOA’s future needs, providing digital solutions to everyday homeowners association needs as those items become legally available and interfacing with insurance brokers and claims personnel on all related items to control expenses.
Americal’s principal has worked in a professional capacity for his entire life. He is a C.A.I. certified property manager having attained the CACM designation. In addition to his 20+ years of experience with HOAs, he previously oversaw a firm that served as an HOA Collection Firm for five years. During that time, all requirements of State collection laws as well as Federal Bankruptcy laws were strictly adhered to. His past experience also includes ownership of a mortgage loan company, working as a consultant to real estate developers on new and troubled projects, including the management of multiple apartment complexes and a hotel, and a mid-90’s, a stint as a credentialed adult education teacher for L.A.U.S.D. teaching Real Estate Principals.
In his “spare time” he is also a long-time sports official who has refereed high school football, basketball, volleyball, softball and baseball as well as five years of Junior College basketball and ten years of Semi-Pro football. Officiating has greatly helped Americal’s principal work through difficult and contested issues at times with greatly divergent goals. His negotiation skills have enabled workable solutions to a variety of problems that may have otherwise involved legal counsel and the court system.
Americal understands that Members of a Board of Directors volunteer to serve their HOA and donate their spare time for the benefit of the homeowners in their HOA. As a Board President of his 504 home HOA for more than 12 years, Americal’s principal knows that a dependable HOA Management Company is vital to the smooth operation for any HOA. Americal has carefully chosen third party firms that specialize in the HOA industry to assist in a variety of everyday tasks that are required. Each of these firms provides a specific expertise in their area of work that helps control costs while maintaining a high standard of service to all of Americal’s clients. Becoming an Americal client HOA means that your HOA has the best possible people working on every issue that arises. Americal doesn’t make excuses – Americal provides solutions and choices for your HOA so that your Board and all of the owners can be proud of their community.
The first step in solving a problem is understanding what the problem actually is. That requires “listening”. Americal listens to all owners and Board Members so that any possible solution to a current issue can be properly discussed, evaluated and selected. For most every HOA, there are truly not “new problems” that rise to the surface. Most of the time, there are simply new people expressing a concern or desire that may have been addressed previously, sometimes by another HOA. Americal’s commitment to you is that owners will be treated respectfully, will be listened to, and Americal will understand their issue fully. Americal will then offer the Board of Directors, or the owner, a reasonable, cost-effective solution so that the same agenda items don’t continue to show up month after month at your meetings. Solving problems is actually quicker and takes less time and effort than ignoring a problem month after month. Issues that are resolved are a key component to ensuring that homeowners are satisfied and the HOA operates smoothly. This approach makes serving on the Board of Directors much easier and is certainly more satisfying as a Board Member volunteers his/her time and effort to the community.